Convert Missed Opportunities Into Real Appointments

DMS’s Outbound BDC team follows up on leads, reactivates dormant customers, and turns interest into inbound calls — all on your behalf.

What Is Outbound BDC?

Outbound BDC Services are human-powered campaigns that contact your customers via phone and SMS. Whether it’s internet leads, overdue services, or equity opportunities — we handle the outreach, so your sales and service teams can focus on closing.

Used for:

  • Internet lead follow-up

  • Missed showroom or service appointments

  • Trade-in and buyback outreach

  • Lease maturity and loan reactivation

  • Campaign follow-ups (CallLink, video, direct mail)

We sync with your DMS/CRM
You choose your list or we segment it for you
Our BDC agents call + text on your behalf
Hot leads and live transfers sent to your team in real time

Why Dealers Love It

Benefit

Result

Human-powered outreach

Builds trust and increases replies

Live call transfers

Higher intent and faster closes

CRM/DMS integrated reporting

Seamless tracking + accountability

Flexible scripting & targeting

Tailored messages that convert

CallLink + BDC = 🔥

Combine CallLink with BDC for follow-up automation:

  • Ringless voicemail ➝ triggers a BDC callback

  • BDC follows up with personalized talk tracks

  • More inbound calls without more agents on payroll

01.

50–70% reach rate on fresh internet leads

02.

30–40% conversion to booked appointment

03.

Faster lead response → within 15 minutes

04.

Turn dormant lists into ROI-generating assets

Testimonials

Let Our Team Work the Phones — So Yours Can Focus on Selling

Talk to us about building your outbound call strategy.