Convert Missed Opportunities Into Real Appointments
DMS’s Outbound BDC team follows up on leads, reactivates dormant customers, and turns interest into inbound calls — all on your behalf.
What Is Outbound BDC?
Outbound BDC Services are human-powered campaigns that contact your customers via phone and SMS. Whether it’s internet leads, overdue services, or equity opportunities — we handle the outreach, so your sales and service teams can focus on closing.
Used for:
Internet lead follow-up
Missed showroom or service appointments
Trade-in and buyback outreach
Lease maturity and loan reactivation
Campaign follow-ups (CallLink, video, direct mail)
Why Dealers Love It
Benefit | Result |
|---|---|
Human-powered outreach | Builds trust and increases replies |
Live call transfers | Higher intent and faster closes |
CRM/DMS integrated reporting | Seamless tracking + accountability |
Flexible scripting & targeting | Tailored messages that convert |
CallLink + BDC = 🔥
Combine CallLink with BDC for follow-up automation:
Ringless voicemail ➝ triggers a BDC callback
BDC follows up with personalized talk tracks
More inbound calls without more agents on payroll
01.
50–70% reach rate on fresh internet leads
02.
30–40% conversion to booked appointment
03.
Faster lead response → within 15 minutes
04.
Turn dormant lists into ROI-generating assets
Testimonials
Mike Morelli
Nissan of Bowie
Jack Morris
Ford Dealer
Matt Greenridge
Chrysler Dealer
Wallace Stuart
Toyota Dealer
Michael Morelli
Nissan Dealer
Ali Zaka
Kia Dealer
Justin Chang
Ford Dealer
Chris Danks
Ford Dealer
Let Our Team Work the Phones — So Yours Can Focus on Selling
Talk to us about building your outbound call strategy.